The Heart of Everything We Do
Our Dispatch Centers operate 24 hours a day, 365 days a year, connecting you to one of the most advanced, reliable emergency response networks in the country the moment you press your TrueAlert button – because emergencies don’t wait, and neither do we.
The Heart of Everything We Do
Our Dispatch Centers operate 24 hours a day, 365 days a year, connecting you to one of the most advanced, reliable emergency response networks in the country the moment you press your TrueAlert button – because emergencies don’t wait, and neither do we.
Trusted
Certified
Reliable
UL Certified
Monitoring
Five Diamond Certified Monitoring Centers
24/7
Monitoring, every day of the year
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Emergencies answered within seconds
How TrueAlert Works
TrueAlert is built for one purpose: connecting you to real help, fast. Here’s exactly what happens from the moment you press your button.
You Press Your Button
Whether you're at home or on the go, one press is all it takes. Your signal is instantly transmitted to our dispatch network.
You're
Connected to a Live Specialist
A trained emergency specialist answers in seconds - not minutes - through your device's two-way speaker.
We Assess the Situation
Our specialist talks with you directly to understand what's happening and determines the right kind of help that is required.
Help Is Dispatched
Depending on the situation, we contact emergency responders, a family member, or a caregiver - whoever is needed most.
We Stay
With You
Our specialist remains connected until help arrives, offering reassurance and support every step of the way.
A Best-in-Class Monitoring Network
TrueAlert has partnered with North America’s most technologically advanced emergency monitoring centers. These are not work-from-home call centers — they are hardened, purpose-built command facilities, staffed around the clock by trained professionals who specialize in life-safety response.
California
Nevada
New York
Multiple, Fully-Staffed Command Centers
Geographically diverse, in-facility monitoring centers – never work-from-home operators – built for uninterrupted, 24/7 emergency response.
UL-Listed & Five Diamond Certified
Our monitoring partners exceed the strictest industry standards for reliability, training, and emergency response quality.
Quadruple Power Backup
Multiple layers of backup power and carrier-diverse telecom infrastructure ensure our centers never go dark — even during storms or outages.
Advanced Dispatch Technology
Speech recognition, real-time reporting, and redundant systems help our specialists respond accurately and quickly, every time.
Bilingual Specialists Available
Our team is equipped to support members and families in multiple languages, 24 hours a day.
Real People, Real Training, Real Care
Every TrueAlert emergency is answered by a live, highly trained professional – never an automated system, never a recording. Our specialists are trained specifically in senior emergency care, fall response, and crisis communication, so every call is handled with both speed and compassion.
When an alert comes in, full focus goes to you. Our specialists stay on the line from the very first second of your call until help has arrived – because no one should face an emergency alone.
Real People Real Training Real Care
Every TrueAlert emergency is answered by a live, highly trained professional – never an automated system, never a recording. Our specialists are trained specifically in senior emergency care, fall response, and crisis communication, so every call is handled with both speed and compassion.
When an alert comes in, full focus goes to you. Our specialists stay on the line from the very first second of your call until help has arrived – because no one should face an emergency alone.
Why It Matters
Our Dispatch Centers never close, compassionate response is always on the other end of your TrueAlert button – whether it’s 3 PM or 3 AM, every day of the year.
3 PM
3 AM
Why It Matters
Our Dispatch Centers never close, compassionate response is always on the other end of your TrueAlert button – whether it’s 3 PM or 3 AM, every day of the year.
3 PM
3 AM
Help Is Always Just One Press Away
See why families across the country trust TrueAlert’s emergency response network to protect the people they love.