Privacy Policy
1. Introduction
TrueAlert LLC (“TrueAlert,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at truealert.com, contact us by phone or form, or use any of our services.
By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our site or services.
2. Information We Collect
a) Information You Provide Directly:
- Name, phone number, and email address (via contact forms and call-in inquiries)
- Medical and emergency contact information (when subscribing to a TrueAlert plan)
- Billing and payment information (processed securely through our payment partners)
- Communications you send to us via phone, email, or web form
b) Information Collected Automatically:
- IP address, browser type, and device information
- Pages visited, time spent, and referring URLs
- Cookie and tracking data (see Section 7 — Cookies)
c) Information from Our Devices and Services:
- GPS location data (from mobile PERS devices, with your consent)
- Emergency event logs and device activity data
- Health monitoring data (for Remote Patient Monitoring subscribers, shared only with authorized parties)
3. How We Use Your Information
- To process your subscription and provide our emergency monitoring services
- To contact emergency responders and designated contacts during an emergency
- To communicate with you about your account, billing, and service updates
- To improve our website, services, and customer experience
- To comply with applicable laws and regulations
- To send promotional communications (only with your consent — you may opt out at any time)
4. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Emergency monitoring center partners — to dispatch help during an emergency
- Emergency contacts you designate — when an alert is triggered
- Healthcare providers — for Remote Patient Monitoring subscribers, with your explicit consent
- Service providers — who assist with billing, technology, or communications (under strict confidentiality agreements)
- Legal and regulatory authorities — when required by law
5. Data Security
We implement industry-standard security measures to protect your information, including encrypted data transmission (SSL/TLS), access controls, and secure cloud storage. However, no method of transmission or storage is 100% secure. We encourage you to contact us immediately if you suspect unauthorized access to your account.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and data at any time (see Section 8 — Your Rights).
7. Cookies
Our website uses cookies and similar tracking technologies to improve your experience and analyze site traffic. You may control cookie settings through your browser preferences. Disabling cookies may affect some functionality of our site.
We use: Essential cookies (required for site operation), Analytics cookies (e.g., Google Analytics), and Marketing cookies (for advertising performance tracking, with consent).
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal data
- Opt out of marketing communications at any time
- Request that we restrict or stop processing your data
To exercise any of these rights, contact us at: info@truealert.com or call 877-433-8626.
9. Children’s Privacy
TrueAlert services are intended for adults. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has submitted personal information to us, please contact us immediately.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a new effective date. Continued use of our site or services after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
TrueAlert LLC
Email: info@truealert.com
Phone: 877-433-8626
Website: truealert.com